Introduction
True-cliff ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Data
We may collect personal identification information from you in a variety of ways, including when you:
- Visit our website
- Submit an enquiry form
- Subscribe to our newsletter
- Engage our services
The personal information we may collect includes:
- Name and contact details (email address, postal address)
- Information about your research requirements
- Communication preferences
- Payment information (processed securely through third-party providers)
Non-Personal Data
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages viewed and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for various purposes, including:
- To respond to your enquiries and provide requested services
- To process transactions and send related information
- To send periodic emails regarding your projects or other services
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary for the performance of a contract with you
- Consent: Where you have given consent for specific processing activities
- Legitimate interests: Processing necessary for our legitimate business interests
- Legal obligation: Processing necessary to comply with legal requirements
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related data is typically retained for seven years following project completion.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With service providers who assist us in operating our website or conducting our business
- When required by law or to protect our rights
- With your explicit consent
All third parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
Data Security
We implement appropriate technical and organisational measures to maintain the security of your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing of your personal data
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
International Transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for any such transfers.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
True-cliff
47 Beaumont Street
London, W1G 6DT
United Kingdom
Email: [email protected]